Cancellation and Refund

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Cancellation and Refund Policy for MRMConsultant.com

This policy outlines the procedures and conditions for canceling subscriptions and requesting refunds for MRMConsultant.com (“Website”). By subscribing to our services, you agree to adhere to these terms.

1. Cancellation Policy

Free Subscriptions

  • You may cancel your free subscription at any time by accessing your account settings or contacting us at info@mrmconsultant.com.
  • Cancellation takes effect immediately, and you will lose access to free-tier features upon confirmation.

Paid Subscriptions

  • Cancellation Process:
    • Paid subscriptions can be canceled at any time via your account dashboard or by contacting our support team.
    • To avoid automatic renewal, cancellation must be made at least 48 hours before the next billing cycle.
  • Post-Cancellation Access:
    • You will retain access to paid features until the end of the current billing period. No further charges will apply.

2. Refund Policy

Free Subscriptions

  • Free subscriptions do not involve payments, and no refunds are applicable.

Paid Subscriptions

  • General Terms:
    • All payments for paid subscriptions are non-refundable, except as required by law or outlined below.
    • Refund requests must be submitted within 7 days of the charge date and will be evaluated case-by-case.
  • Eligible Refund Scenarios:
    • Technical Errors: If a payment error (e.g., duplicate charge) occurs due to our system.
    • Service Failure: If the Website is non-functional for an extended period (e.g., >72 hours) during your billing cycle.
  • Non-Eligible Scenarios:
    • Change of mind or unused subscription time.
    • Failure to cancel before auto-renewal.
    • Account termination due to violations of our Terms and Conditions.

Refund Process

  • Submit a request via [insert email address] with your account details and reason for the refund.
  • Refunds, if approved, will be processed within 14 business days to the original payment method.

3. Chargebacks

  • Disputing charges via your bank/payment provider (“chargebacks”) without first contacting us may result in immediate account suspension and legal action to recover fees.

4. Modifications to Subscription Plans

  • We reserve the right to modify, suspend, or discontinue subscription plans with 30 days’ notice. No refunds will be issued for plan changes unless explicitly stated.

5. Contact Us

For cancellation, refund requests, or questions:

  • Email: info@mrmconsultant.com
  • Support Hours: 10.am-5.pm

6. Policy Updates

We may update this policy periodically. Continued use of the Website after changes constitutes acceptance of the revised policy.